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Sitecore Support

Once you’ve implemented Sitecore, you’ll likely find you have two goals: you want to keep your solution operating at peak performance and you want to ensure you’re getting the most value out of your investment. Often, achieving those goals requires having a dedicated team of Sitecore experts who know your unique implementation, inside and out.

You may already have started building your own internal team. Now you’re struggling with how to provide them the deep insights, training, and guidance they need in order to support your implementation like a team of Sitecore experts.

Or, maybe you’ve already determined that hiring, training, and retaining a team of Sitecore architects, developers and support engineers is a burden of responsibility you’d like to delegate to a trusted Sitecore partner. Outsource this to a team who’s been steeped in Sitecore for over a decade, and you can focus on more important priorities.

Whatever kind of support you need, never fear. Our team of Sitecore experts are here to help you achieve whatever level of self-sufficiency or convenience you desire.

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Sitecore Support Services
Our Sitecore Support experts are ready and waiting to respond to every need and help you get the most out of Sitecore, with any of the following services.
Sitecore Upgrades

Are you excited about the latest version of Sitecore, and eager to take advantage of all the new features and capabilities?

Our team of Sitecore Certified Support Engineers are here to help you determine the most economical upgrade path, and ensure a timely and successful upgrade. Our Sitecore Upgrade process starts with thorough analysis and planning– identifying modules that can’t be upgraded and code that needs a rewrite. We create a thorough test plan, perform the upgrade and make necessary modifications, and then conduct rigorous page-by-page testing.

Starting at $20,000
Upgrades for new clients require a Sitecore Audit
More about Sitecore Upgrades
Sitecore Upgrade
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What Kind of Sitecore Support Do You Need?
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Sitecore Managed Services
Tier 1
Our Tier 1 Managed Services Plan gives you 80+ hours of enhancements, training, and support per month, and 1st priority response times between 9-5 CST Monday-Friday.
Starting at: $14,000/mo.
Tier 2
Our Tier 2 Managed Services Plan gives you 60 hours of enhancements, training, and support per month, and higher priority response times between 9-5 CST Monday-Friday.
Price: $10,500/mo.
Tier 3
Our Tier 3 Managed Services Plan gives you 50 hours of enhancements, training, and support per month, and response times between 9-5 CST Monday-Friday.
Price: $8,750/mo.
24x7 Sitecore Support

Would you sleep soundly knowing that you had a team of Sitecore experts monitoring your servers and ready to respond to any middle of the night emergencies?

Yes you would. Our team of Sitecore Certified Support Engineers are here to ensure that you get a good night’s sleep with 24x7 Server Monitoring & Sitecore Emergency Support.

$5,000/mo.
Must be combined with a Managed Services plan. Includes 24x7 server alert monitoring and a maximum of 15 hours of after-hours emergency server and/or Sitecore application support per month.
24/7 Sitecore Emergency Support
Sitecore Migration to Azure

Are you eager to host Sitecore on Azure, but a little overwhelmed by everything involved in planning, architecting, and implementing everything according to Sitecore best practices?

We feel your pain, and we have a solution that you're going to love. Let our Sitecore Certified Architects and Support Engineers help you plan, architect, price, spin up, and deploy all of your Sitecore sites on Azure PaaS.

Starting at $10,500
Includes a minimum of 60 hours for technical requirements review and discussion, documentation, implementation, data migration, configuration, and testing.
Sitecore Audit

Our Sitecore Audit is a comprehensive assessment of your existing Sitecore implementation, conducted by our team of experts with 10+ years of Sitecore experience.

We’ll evaluate the current status and quality of work. Then we’ll provide recommendations on what corrective actions should be taken to prepare for future improvements, expansion, or performance tuning.

Price: $9,000
Includes a minimum of 50 hours for discovery, site transfer and setup, code review, architecture and configuration analysis, documentation, and findings discussions.
More about Sitecore Audits
Sitecore Audit

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“[Engagency is] extremely responsive to our needs, be it for immediate troubleshooting or simple site changes. That’s 24/7. It just wasn’t a week or two ago that I had to reach out to them during the weekend for assistance and, within a very short amount of time, on a Saturday morning, I got a phone call from one of the folks from Engagency.”

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South Carolina Federal Credit Union

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“We reach out to [Engagency] frequently for ongoing support. If there are maintenance or other issues with the site, we have a dedicated mechanism to reach out to them for help on that. We have them on our 24/7 support mechanism for any kind of Sitecore production support. They’ve become such a great part of our team that we take part in that service.”

VP of Digital & Performance Marketing
Consulting firm

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"Their specialty is in support and maintenance of the site, making it even better, and adding new features. They’re more of a long-term partner able to manage, support, and improve the Sitecore platform. Any and all needs related to maintaining a successful and efficient website using Sitecore can be fulfilled using Engagency.”

VP of Global Marketing
Telecommunications Company

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