Sitecore Support

So you implemented Sitecore, and now you need a team of experts that are excited to help you execute your monthly todo list, perform upgrades, manage your hosting environment, educate and train your team to get the most out of Sitecore, and are always ready to respond to an emergency.

It’s a lot to keep up with, but Enagagency's team of Sitecore experts are here to support your success every step of the way. Our Sitecore Support Center is located in Austin, Texas and is staffed by our own friendly and dedicated team of Sitecore Certified Consultants, Architects, Developers, and Support Engineers.

We're ready and waiting to assist you, and we'd love to get a chance to help you with any of the following services:

Emergency Support

24x7 Sitecore Support

Would you sleep soundly knowing that you had a team of Sitecore experts monitoring your servers and ready to respond to any middle of the night emergencies?

Yes you would. Our team of Sitecore Certified Support Engineers are here to ensure that you get a good night’s sleep with 24x7 Server Monitoring & Sitecore Emergency Support.

$5,000/mo.

Includes 24x7 server alert monitoring and a maximum of 15 hours of after-hours emergency server and/or Sitecore application support per month. Must be combined with a Managed Services or Dedicated Services plan below.
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Sitecore Managed Services

Tier 1 Sitecore Managed Services

Tier 1

Our Tier 1 Managed Services Plan gives you 60 hours of enhancements, training, and support per month, and 1st priority response times between 9-5 CST Monday-Friday.

Price: $10,500/mo.

Tier 2 Sitecore Managed Services

Tier 2

Our Tier 2 Managed Services Plan gives you 40 hours of enhancements, training, and support per month, between 9-5 CST Monday-Friday.

Price: $7,000/mo.

Tier 3 Sitecore Managed Services

Tier 3

Our Tier 3 Managed Services Plan gives you 20 hours of enhancements, training, and support per month, between 9-5 CST Monday-Friday.

Price: $3,500/mo.

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Dedicated Services

Sitecore Dedicated Services

Do you need 1 or more dedicated Sitecore experts and 80+ hours per month?

No problem. We will custom tailor a dedicated services team to suite your unique needs and workload. Let our team Sitecore Certified Architects, Developers, Trainers, and Support Engineers show you what it’s like to always be our top priority.

Starting at $14,000/mo.

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Sitecore Upgrade

Sitecore Upgrades

Are you excited about the latest version of Sitecore, and eager to take advantage of all the new features and capabilities?

Our team of Sitecore Certified Support Engineers are here to help you determine the most economical upgrade path, and ensure a timely and successful upgrade. Our Sitecore Upgrade process starts with thorough analysis and planning– identifying modules that can’t be upgraded and code that needs a rewrite. We create a thorough test plan, perform the upgrade and make necessary modifications, and then conduct rigorous page-by-page testing.

 

Starting at $20,000

Upgrades for new clients require a Sitecore Audit

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Sitecore User Training

Sitecore User Training

Do you feel intimidated about asking "dumb questions" in a large group setting?

We get it, and that's why we created custom tailored Sitecore User Training, just for you. With Personalized Sitecore Training, we customize each lesson to each individual’s questions and job responsibilities– using your Sitecore Implementation. We produce a step-by-step illustrated training guide. We deliver your training online, so it's affordable and easy to work into your busy schedule.

Starting at $3,500

Includes a 1 hour online training session, an illustrated step-by-step training guide, and a video recording of your training session so you have an archive of information that you can share with your team for years to come.

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Sitecore Commerce implementation

Sitecore Commerce Implementation

Do you need to personalize your buying experience with Sitecore Commerce?

Don't fret. Our team of Sitecore Certified Architects, Consultants, and Developers are here to make your Sitecore Commerce implementation and integration process an easy and painless experience. We work with your agency of choice, and we implement your vision on time, on budget, and the right way the first time.

Starting at $200,000

Includes a minimum of 1100 hours of consulting, planning, installation, configuration, architecture, development, QA, and project management.

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Responsive web design with sitecore

Responsive Redesign

Are you looking for a responsive redesign at a reasonable price?

Well, it’s your lucky day. We've streamlined the traditional redesign process by combining design and front-end development into one single effort. Let our team of Sitecore Certified Architects and Front-end Developers help you transform your site and engage your audience on every device.

Starting at $20,000

Includes a minimum of 115 hours of consulting, planning, development, QA, and project management.

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C# .NET Sitecore Custom Application Architects and Developers

Custom Applications

Do you want to enhance your visitor's buying experience with custom sales configurators, calculators, or customer account functionality, that seamlessly integrates with Sitecore?

Then you've come to the right place. Our team of C# /.NET Custom Application Architects and Developers are here to help you architect and build something powerful and differentiating, and give you the advantage you need to rise above the competition.

Starting at $20,000

Includes a minimum of 115 hours for discovery, consulting, planning, development, QA, and project management.

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Sitecore Site Search Implementation

Search Implementation

Are your website visitors tired of navigating your taxonomy, and wishing you would provide a more helpful, guided search experience?

Uh... yah. Do your customers' a favor and let our Sitecore Certified Consultants, Architects, and Developers help you implement a search experience that is designed to increase revenue and deepen customer loyalty.

Starting at $17,500

Includes a minimum of 100 hours for consulting, planning, installation, configuration, development, QA, and project management.

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Salesforce

Salesforce Integration

Do you want to add new website leads directly to Salesforce, or perhaps you want to personalize your customer's buying experience based on their purchase history?

No worries, we've got you covered. Our Sitecore Certified Architects & Developers are here to make your Salesforce Integration project an easy and painless experience.

Starting at $7,000

Includes a minimum of 40 hours for consulting, planning, installation, configuration, development, QA, and project management.

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Sitecore Audit

Sitecore Audit

Are you having concerns or frustrations with your current Sitecore implementation?

Our Sitecore Implementation Audit is a comprehensive assessment conducted by our team of Sitecore Certified Architects, Developers, and Support Engineers with over a decade of Sitecore expertise. Our audit helps organizations determine the quality of work, adherence to best practices, and any corrective actions that may need to be taken in preparation for Sitecore Managed Services, 24x7 Sitecore Support, further integration and feature enablement, enhancements, performance tuning, and upgrades.

 

Price: $7,000

Includes a minimum of 40 hours for discovery, site transfer and setup, code review, architecture and configuration analysis, documentation, and findings discussions.

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Need immediate assistance? Call the Sitecore Support Line at 888.303.7332