Digital Transformation Services
User Experience (UX) Audit
Do you suspect something is wrong with your UX?
You know you need a User Experience (UX) Audit when:
- Your site abandonment is way too high, and your conversions are way too low.
- Your engagement rates are abysmal, and you have no idea why.
- Your website needs an update, but you don’t have the budget or bandwidth for a complete redevelopment.
- Your website looks like a flashback from the early 2000s.
When user experience (UX) design is done well, it can improve all the KPIs you care about, from signups to sales. According to Forrester, good UX can deliver a ROI as high as 9,900%.
At Engagency, our UX audits are designed to root out stumbling blocks in your user journey, so you can get all of your numbers – right where you’ve always wanted them to be.
What you can expect from a
UX Audit by Engagency
Our UX Audit is designed to get you answers, fast. In just a few weeks, we’ll complete our best-practices driven User Experience Audit and our experts will provide you with a variety of recommendations to improve your website.
During discovery, our expert UI/UX Strategist and Design Architect asks questions and listens to you. We want to understand your users, your goals, your pain points, and your vision. Show us your mockups, inspirations, and more. We’re here to discuss how we can bring your vision to life.
Next, our UI/UX Designer will get to work, for you. Depending on your organization’s goals, they’ll conduct a thorough analysis on key focus areas of UX design, from user research and persona development to branding and content audits.
In our findings presentation call, our UI/UX Designer will walk you through our research methodology, design recommendations, and expected outcomes. We also prioritize the recommendations to help you drive the biggest impact.
Plan Next Steps
If you're also planning to work with Engagency, to implement, then we'll align our design recommendations with your wish list to determine a game plan for the next few months, from wireframes to development.
Ready, Set… Design! This is when we turn your dreams into reality. Our goal is to deliver a brand new user experience that's beyond your wildest imagination. We'll start by remediating urgent design issues and/or develop new designs that'll have them coming back for more... over and over and over. Throughout the entire process, we’ll collaborate, touch base, and make sure you feel confident about the quality of everything we deliver.
Everyone Singing Your Praises
Don't be left wondering...
Determine whether a UX Audit is exactly what you need.
If you’re reading this, chances are you'd answer "yes". But here’s a longer answer that might help you decide to schedule a time to talk:
Typically, businesses undertake a UX Audit because they have a usability problem, and they want to figure out how to solve it without doing a full design or redevelopment. UX Audits are also performed as part of a website redesign or digital transformation.
A UX Audit can uncover areas causing friction or hesitation for your users, which prevent them from taking the actions you want them to take – and lead to issues like a high site abandonment rate or low conversions.
Whether you’re redesigning or starting from scratch, our UX Audit can help you understand where you are, and what you need to do, to get exactly where you want to be.
Here's What Our Clients Have To Say
“Working with design teams in the past, our CIO and IT team are often skeptical of outside vendors. However, I don’t hear that feedback from”
“We wanted to redesign the site to make it simpler and easier to read, and focused on guiding the experience for our users. Engagency was responsible for the custom design work, which included wire framing, template creation, UI/UX testing, deployment and ongoing support….I can tell you that our redesigned site is a far cry from our previous version. We receive a good amount of positive feedback from our users….Engagency has been a great digital transformation partner. They do a wonderful job of examining the business and then formulating valuable ideas.”
“I loved working with ENGAGENCY because the developers are creative. In the past, there has been a disconnect between me and other developers I’ve worked with. It was intimidating to ask what else was possible and I felt like I needed to ask things in a certain way. With ENGAGENCY, that has never been an issue; I feel like they’re part of my team. They’re like direct coworkers and colleagues.”
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