What you can expect from an
OrderCloud Implementation by Engagency
At Engagency, our team of Sitecore Certified Consultants and Developers have over a decade of experience implementing commerce solutions for Sitecore clients. Here’s how our process works.
We'll work with you to map out the process of selling the product from warehouse to doorstep, defining the key transfer points of data exchange along the way.
Next, we define the categories and subcategories to be used on the site and then integrate with your ERP or PIM system to pull in the key data for products—including descriptions, images, and selectable characteristics such as color, price, and availability. We outline the process for ensuring that this data is available in real-time.
Our trusted UX team will document the flow from search, to browsing, to product selection and specification. We'll document to process of adding items to the cart and the steps the user will go through to complete a purchase—keeping it as simple and streamlined as possible.
We integrate sales tax and shipping methods and apply those calculations, as well as discounts and bulk pricing.
Working with your ERP system and/or a third party authorization solution, we'll handle credit card processing and the various potential errors that can occur, which need to be handled seamlessly to keep the user in the sales flow. Next, data is pushed to your ERP and/or Warehousing applications.
Post-sale communications are mapped out including email sequences, the ability to track an order, and communication with your support department.
Start to finish, the process should feel easy and intuitive for the user, despite the complexity of the moving parts behind the scenes.
