Digital Transformation Services

Managed Support Services

Who are you going to trust?

Properly maintaining your DXP takes a team of dedicated & knowledgable experts

What if there was a way to quickly build a multi-talented team of DXP Development & Support Experts, who are ready and willing to respond to every request, and fully capable of helping you get the most value from your DXP investment?

There is, and it’s called  Managed Support Services by Engagency.

Our Managed Support Team is dedicated to monitoring, maintaining, and supporting your success. 

Need a little more than Monitoring & Support?  We can build you a Dedicated Team who will be completely focused on your ongoing work streams, and determined to move your Digital Transformation forward faster than ever before.

Think of Engagency as an extension of your in-house team—only we’re easier to hire, manage, and retain.

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What you can expect from

Managed Support Services by Engagency

Manager Oversight

Manager Oversight

You’ll get one of our dedicated Project Managers and you'll work with them to update & prioritize the entire list of things you want done. Then you'll work together to organize everything into two week sprints.
Expert Team

Expert Team

You’ll work directly with our friendly, helpful, and knowledgeable Solution Designers, Developers, Support Engineers, Trainers, UX Designers, and Content Managers.
Consistent Reports

Consistent Reports

When you have questions, we have answers. You’ll get regular progress reports, status updates, and feedback from the team.
Cadence Calls

Cadence Calls

When you want to see progress, we'll have something to show. Status Meetings & Demo Days allow us all to walk through & talk through what was completed. Then we'll shift gears & prioritize items for the next two week sprint.
Getting the Managed Support Services that you've been looking for, is as easy as picking...

1,2, or 3?

Basic Support
80 hours / month
Our Basic Support Plan provides a minimum of 80 hours of support per month, for 12 months, 8 hours a day - for ongoing planning, maintenance, enhancements, training, and meetings.
*assumes 1-year contract and regular business hours
 
What’s included:
  • pricing-icon Performance & Uptime Monitoring
  • pricing-icon Analytics & Reporting
  • pricing-icon Incident Management & Reporting
  • pricing-icon Application Version Upgrades & Patches
  • pricing-icon Small Feature Enhancements
  • pricing-icon Resolution of Sitecore-Specific Server & Configuration Issues
  • pricing-icon Coordination & Collaboration with your Hosting Provider & Internal Team on Server Issues
  • pricing-icon Infrastructure Support - Azure Environment, SQL, Search (Solr or Azure)
  • pricing-icon Troubleshooting & Fixing Application Layer Issues
  • pricing-icon Troubleshooting & Solving Content-Development & Publishing-related Issues
  • pricing-icon On-Call Spot Training for Content Editors
  • pricing-icon Workflow & Permissions Assistance
  • pricing-icon Co-Development & Developer Mentorship
Premium Support
120 hours / month
Our Premium Support Plan starts at 120 hours of support per month, for 12 months, 8 hours a day - for ongoing planning, maintenance, enhancements, training, and meetings.
*assumes 1-year contract and regular business hours
 
What’s included:
  • pricing-icon Everything in Basic Support
  • pricing-icon Support Engineers & Developers at your fingertips (email & phone) during regular business hours
  • pricing-icon Proactive Monitoring & Alerting, ensures we catch the problems... before you do
  • pricing-icon 30-min Response Time SLAs
Dedicated Services
200+ hours / month
Our Dedicated Services Plan starts at 200 hours of support per month, and gets you a dedicated team, for 12 months, 8 hours a day - for ongoing planning, maintenance, enhancements, training, and meetings.
*assumes 1-year contract and regular business hours
 
What’s included:
  • pricing-icon Everything in Basic & Premium Support
  • pricing-icon Dedicated Production Team with a UX Designer & Senior Technical Experts
  • pricing-icon Work Sprints That Follow Our Agile Methodology
  • pricing-icon Bi-Weekly Status Meetings & Demo Days
  • pricing-icon Advanced Developer Training & Mentorship For Serious Co-Development Needs
Don't just take our word for it

Here's What Our Clients Have To Say

“We’re not their only client, and yet, it feels like we are. They’re constantly helping and interacting with us. They respond quickly. We have meetings that pop up at a moment's notice and someone calls into the meeting. They’ve also visited our office twice throughout the partnership. It’s impressive to me that they don’t feel like an agency; [Engagency] feels like an extension of our team.”

Dhyana Pomaibo
Website Manager

- Consulting Firm

“Our company is unique in that we don’t have an in-house web developer and rely entirely on our outside partners. While our previous vendor underperformed, we’ve been extremely satisfied with Engagency’s work. Our internal stakeholders are very pleased, especially our IT team. I love them to the moon and back.”

Digital Marketing Director
Digital Marketing Director

- Advanced Material Manufacturer

“We always have a dedicated project manager. If we have any issues with our website, we send them to our Sitecore Support Engineer, as the expert. [Engagency] is good at looking ahead and scheduling what will be needed. Their project manager goes over tickets and loops them into their process. They’re awesome at what they do, but they’re also friendly and genuine. It’s a pleasure to work with them. They marry skill to good customer service.”

Robert Pate
Senior Web Developer

- Lifesize

Ask us a question

Engagency is here to serve and we’re always happy to help. How may we be of service to you?

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