Digital Transformation Services
Managed Support Services
Who are you going to trust?
Properly maintaining your DXP takes a team of dedicated & knowledgable experts
What if there was a way to quickly build a multi-talented team of DXP Development & Support Experts, who are ready and willing to respond to every request, and fully capable of helping you get the most value from your DXP investment?
There is, and it’s called Managed Support Services by Engagency.
Our Managed Support Team is dedicated to monitoring, maintaining, and supporting your success.
Need a little more than Monitoring & Support? We can build you a Dedicated Team who will be completely focused on your ongoing work streams, and determined to move your Digital Transformation forward faster than ever before.
Think of Engagency as an extension of your in-house team—only we’re easier to hire, manage, and retain.
Managed Support Services by Engagency
Manager OversightYou’ll get one of our dedicated Project Managers and you'll work with them to update & prioritize the entire list of things you want done. Then you'll work together to organize everything into two week sprints.
Expert TeamYou’ll work directly with our friendly, helpful, and knowledgeable Solution Designers, Developers, Support Engineers, Trainers, UX Designers, and Content Managers.
Consistent ReportsWhen you have questions, we have answers. You’ll get regular progress reports, status updates, and feedback from the team.
Cadence CallsWhen you want to see progress, we'll have something to show. Status Meetings & Demo Days allow us all to walk through & talk through what was completed. Then we'll shift gears & prioritize items for the next two week sprint.
1,2, or 3?
- Performance & Uptime Monitoring
- Analytics & Reporting
- Incident Management & Reporting
- Application Version Upgrades & Patches
- Small Feature Enhancements
- Resolution of Sitecore-Specific Server & Configuration Issues
- Coordination & Collaboration with your Hosting Provider & Internal Team on Server Issues
- Infrastructure Support - Azure Environment, SQL, Search (Solr or Azure)
- Troubleshooting & Fixing Application Layer Issues
- Troubleshooting & Solving Content-Development & Publishing-related Issues
- On-Call Spot Training for Content Editors
- Workflow & Permissions Assistance
- Co-Development & Developer Mentorship
- Everything in Basic Support
- Support Engineers & Developers at your fingertips (email & phone) during regular business hours
- Proactive Monitoring & Alerting, ensures we catch the problems... before you do
- 30-min Response Time SLAs
- Everything in Basic & Premium Support
- Dedicated Production Team with a UX Designer & Senior Technical Experts
- Work Sprints That Follow Our Agile Methodology
- Bi-Weekly Status Meetings & Demo Days
- Advanced Developer Training & Mentorship For Serious Co-Development Needs
Here's What Our Clients Have To Say
“We’re not their only client, and yet, it feels like we are. They’re constantly helping and interacting with us. They respond quickly. We have meetings that pop up at a moment's notice and someone calls into the meeting. They’ve also visited our office twice throughout the partnership. It’s impressive to me that they don’t feel like an agency; [Engagency] feels like an extension of our team.”
“Our company is unique in that we don’t have an in-house web developer and rely entirely on our outside partners. While our previous vendor underperformed, we’ve been extremely satisfied with Engagency’s work. Our internal stakeholders are very pleased, especially our IT team. I love them to the moon and back.”
“We always have a dedicated project manager. If we have any issues with our website, we send them to our Sitecore Support Engineer, as the expert. [Engagency] is good at looking ahead and scheduling what will be needed. Their project manager goes over tickets and loops them into their process. They’re awesome at what they do, but they’re also friendly and genuine. It’s a pleasure to work with them. They marry skill to good customer service.”
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