Digital Transformation Services
Managed Support Services
Who are you going to trust?
Properly maintaining your DXP takes a team of dedicated & knowledgable experts
What if there was a way to quickly build a multi-talented team of DXP Development & Support Experts, who are ready and willing to respond to every request, and fully capable of helping you get the most value from your DXP investment?
There is, and it’s called Managed Support Services by Engagency.
Our Managed Support Team is dedicated to monitoring, maintaining, and supporting your success.
Need a little more than Monitoring & Support? We can build you a Dedicated Team who will be completely focused on your ongoing work streams, and determined to move your Digital Transformation forward faster than ever before.
Think of Engagency as an extension of your in-house team—only we’re easier to hire, manage, and retain.

Managed Support Services by Engagency
Manager Oversight
You’ll get one of our dedicated Project Managers and you'll work with them to update & prioritize the entire list of things you want done. Then you'll work together to organize everything into two week sprints.Expert Team
You’ll work directly with our friendly, helpful, and knowledgeable Solution Designers, Developers, Support Engineers, Trainers, UX Designers, and Content Managers.Consistent Reports
When you have questions, we have answers. You’ll get regular progress reports, status updates, and feedback from the team.Cadence Calls
When you want to see progress, we'll have something to show. Status Meetings & Demo Days allow us all to walk through & talk through what was completed. Then we'll shift gears & prioritize items for the next two week sprint.1,2, or 3?
What’s included:
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Performance & Uptime Monitoring
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Analytics & Reporting
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Incident Management & Reporting
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Application Version Upgrades & Patches
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Small Feature Enhancements
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Resolution of Sitecore-Specific Server & Configuration Issues
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Coordination & Collaboration with your Hosting Provider & Internal Team on Server Issues
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Infrastructure Support - Azure Environment, SQL, Search (Solr or Azure)
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Troubleshooting & Fixing Application Layer Issues
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Troubleshooting & Solving Content-Development & Publishing-related Issues
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On-Call Spot Training for Content Editors
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Workflow & Permissions Assistance
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Co-Development & Developer Mentorship
What’s included:
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Everything in Basic Support
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Support Engineers & Developers at your fingertips (email & phone) during regular business hours
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Proactive Monitoring & Alerting, ensures we catch the problems... before you do
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30-min Response Time SLAs
What’s included:
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Everything in Basic & Premium Support
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Dedicated Production Team with a UX Designer & Senior Technical Experts
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Work Sprints That Follow Our Agile Methodology
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Bi-Weekly Status Meetings & Demo Days
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Advanced Developer Training & Mentorship For Serious Co-Development Needs
More Digital Transformation Services
Azure Migration
Hosting on Azure is one of the best things you can do for your site (and your budget), but it can be overwhelming to plan. Let our team guide the way.
Ask us a question
Engagency is here to serve and we’re always happy to help. How may we be of service to you?


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