Managed Services for Sitecore, Optimizely & More

Who are you going to trust?

Properly maintaining your DXP takes a team of dedicated & knowledgable experts

What if there was a way to quickly build a multi-talented team of DXP Development & Support Experts, who are ready and willing to respond to every request, and fully capable of helping you get the most value from your DXP investment?

There is, and it’s called Managed Support Services by Engagency.

Our Managed Support Team is dedicated to monitoring, maintaining, and supporting your success.

Need a little more than Monitoring & Support? We can build you a Dedicated Team who will be completely focused on your ongoing work streams, and determined to move your Digital Transformation forward faster than ever before.

Think of Engagency as an extension of your in-house team—only we’re easier to hire, manage, and retain.

Basic Support

80 hours / month

Our Basic Support Plan provides a minimum of 80 hours of support per month, for 12 months, 8 hours a day - for ongoing planning, maintenance, enhancements, training, and meetings.

*assumes 1-year contract and regular business hours

What’s included:

Performance & Uptime Monitoring
Analytics & Reporting
Incident Management & Reporting
Application Version Upgrades & Patches
Small Feature Enhancements
Resolution of Sitecore-Specific Server & Configuration Issues
Coordination & Collaboration with your Hosting Provider & Internal Team on Server Issues
Infrastructure Support - Azure Environment, SQL, Search (Solr or Azure)
Troubleshooting & Fixing Application Layer Issues
Troubleshooting & Solving Content-Development & Publishing-related Issues
On-Call Spot Training for Content Editors
Workflow & Permissions Assistance
Co-Development & Developer Mentorship

Premium Support

120 hours / month

Our Premium Support Plan starts at 120 hours of support per month, for 12 months, 8 hours a day - for ongoing planning, maintenance, enhancements, training, and meetings.

*assumes 1-year contract and regular business hours

What’s included:

Everything in Basic Support
Support Engineers & Developers at your fingertips (email & phone) during regular business hours
Proactive Monitoring & Alerting, ensures we catch the problems... before you do
30-min Response Time SLAs

Dedicated Services

200+ hours / month

Our Dedicated Services Plan starts at 200 hours of support per month, and gets you a dedicated team, for 12 months, 8 hours a day - for ongoing planning, maintenance, enhancements, training, and meetings.

*assumes 1-year contract and regular business hours

What’s included:

Everything in Basic & Premium Support
Dedicated Production Team with a UX Designer & Senior Technical Experts
Work Sprints That Follow Our Agile Methodology
Bi-Weekly Status Meetings & Demo Days
Advanced Developer Training & Mentorship For Serious Co-Development Needs

“We’re not their only client, and yet, it feels like we are. They’re constantly helping and interacting with us. They respond quickly. We have meetings that pop up at a moment's notice and someone calls into the meeting. They’ve also visited our office twice throughout the partnership. It’s impressive to me that they don’t feel like an agency; [Engagency] feels like an extension of our team.”

Website Manager

- Consulting Firm

“Our company is unique in that we don’t have an in-house web developer and rely entirely on our outside partners. While our previous vendor underperformed, we’ve been extremely satisfied with Engagency’s work. Our internal stakeholders are very pleased, especially our IT team. I love them to the moon and back.”

Digital Marketing Director

- Advanced Material Manufacturer

“We always have a dedicated project manager. If we have any issues with our website, we send them to our Sitecore Support Engineer, as the expert. [Engagency] is good at looking ahead and scheduling what will be needed. Their project manager goes over tickets and loops them into their process. They’re awesome at what they do, but they’re also friendly and genuine. It’s a pleasure to work with them. They marry skill to good customer service.”