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Sitecore Managed Services

What if there was a way to quickly build a multi-talented team of Sitecore experts, who are ready and willing to respond to every request, and fully capable of helping you get the most value from your Sitecore investment?

There is, and it’s called Sitecore Managed Services by Engagency.

Our support team is dedicated to monitoring, maintaining, and supporting your solution.  Need more than monitoring and support?  We can also build you a complete team of Sitecore experts who will focus on feature enhancements and ongoing work streams to move your implementation forward. Think of Engagency as an extension of your in-house team—only we’re a lot easier to hire, manage, and retain.

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How Sitecore Managed Services Work

For Basic and Premium support, we provide hosting and application monitoring and support with up to 50 hours of support provided per month by our Sitecore Support Team.  For Dedicated Services, you buy a bucket of hours, and we build you a team specific to your needs.

When it comes to Sitecore Dedicated Services, we take a bit of an agile approach.

You’ll get a dedicated Project Manager and they’ll work with you to update and prioritize a list of things you want to get done, which will then be organized into two week “sprints”. You’ll work directly with our friendly, helpful, and knowledgeable Sitecore architects, developers, support engineers, trainers, UX designers, and content managers. You’ll get weekly or bi-weekly progress reports, status updates, and feedback from the team. You’ll have regularly scheduled cadence calls to talk through what was completed and to prioritize items for the next two week “sprint”.

Basic Support
Our Basic Support Plan provides up to 50 hours of support per month, between 9-5 CST Monday-Friday.
*assumes 1-year contract
Tier 3 Sitecore Managed Services
Premium Support
Our Premium Support Plan provides up to 50 hours of support per month, 24 hours a day, 365 days a year.
*assumes 1-year contract
Tier 2 Sitecore Managed Services
Dedicated Services
With Dedicated Services, you get premium support 24 hours a day, 365 days a year plus a dedicated team to devote to ongoing enhancements.  You determine the number of hours with a minimum of 100.
*assumes 1-year contract
Tier 1 Sitecore Managed Services
ARTICLE
5 Benefits of Sitecore Managed Services
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What Is Included In Sitecore Managed Services?

What Our Clients Have To Say

Dhyana Pomaibo
“We’re not their only client, and yet, it feels like we are. They’re constantly helping and interacting with us. They respond quickly. We have meetings that pop up at a moment's notice and someone calls into the meeting. They’ve also visited our office twice throughout the partnership. It’s impressive to me that they don’t feel like an agency; [Engagency] feels like an extension of our team.”

Website Manager
Consulting Firm

Digital Marketing Director
“Our company is unique in that we don’t have an in-house web developer and rely entirely on our outside partners. While our previous vendor underperformed, we’ve been extremely satisfied with Engagency’s work. Our internal stakeholders are very pleased, especially our IT team. I love them to the moon and back.”

Digital Marketing Director
Advanced Material Manufacturer

Robert Pate Headshot

“We always have a dedicated project manager. If we have any issues with our website, we send them to our Sitecore Support Engineer, as the expert. [Engagency] is good at looking ahead and scheduling what will be needed. Their project manager goes over tickets and loops them into their process. They’re awesome at what they do, but they’re also friendly and genuine. It’s a pleasure to work with them. They marry skill to good customer service.”

Senior Web Developer
Lifesize

letstalk

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Engagency is here to serve and we’re happy to help. Set up a time to talk with us now.

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