You picked Optimizely and you got it implemented. Congratulations!
You made a wise choice and you’re on your way to building the customer experience program of your dreams. You now have a content and commerce platform that is best in breed and you’ve laid the foundation. It’s easy and intuitive for your team to use and maintenance of the application is no longer a headache.
Traditional upgrades and the typical break-fix stuff are a thing of your past, so now you can just focus on moving forward on the rest of the digital transformation you’ve been wanting all along.
What if there was a team of Optimizely experts who could augment your team and help you implement everything on your wishlist, every month?
There is, and it’s called Optimizely Managed Services by Engagency.
For Basic and Premium support, we provide hosting and application monitoring and support with up to 50 hours of support provided per month by our Optimizely Certified Support Team. For Dedicated Services, you buy a bucket of hours, and we build you a team specific to your needs.
When it comes to Optimizely Dedicated Services, we take a bit of an agile approach.
You’ll get a dedicated Project Manager and they’ll work with you to update and prioritize a list of things you want to get done, which will then be organized into two week “sprints”.
You’ll work directly with our friendly, helpful, and knowledgeable Optimizely architects, developers, support engineers, trainers, UX designers, and content managers.
You’ll get weekly or bi-weekly progress reports, status updates, and feedback from the team.
You’ll have regularly scheduled cadence calls to talk through what was completed and to prioritize items for the next two week "sprint".
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